Terms and conditions

Terms and conditions

Last updated: December 2, 2025

This document sets forth the Terms and Conditions governing access to and use of the website www.105ciudadheroica.com (hereinafter, the “Website”), operated by LA FANTÁSTICA ENTERTAINMENT S.A.S., a Colombian commercial entity identified with Tax ID (NIT) 901.770.650-9 901.770.650-9, with registered address at CL 31 #15-356, Barrio Plan Parejo, Turbaco, Bolívar, Colombia (hereinafter, the “Company”).

By accessing, browsing, or using this Website, the user agrees to these Terms and Conditions. If the user does not agree, they must refrain from using the Website.

  1. Purpose of the Website

The Website is intended to:

  • Provide information about the show 105 Ciudad Heroica.
  • Enable direct ticket purchases
  • Facilitate group reservations and special requests
  • Present information about performances, schedules, admission policies, and audiovisual content
  • Enable contact with the commercial team for agencies, hotels, and strategic partners

  1. Acceptance of the Terms

Use of the Website implies full and unconditional acceptance of these Terms and Conditions.
The Company may modify this document at any time. Any changes shall take effect upon publication on the Website.

  1. Intellectual Property

All content on the Website—including text, images, videos, logos, music, design, and promotional materials—is the property of La Fantástica Entertainment S.A.S. or its licensors and is protected by Colombian and international intellectual property laws.

Any reproduction, distribution, or unauthorized use of such content is strictly prohibited.

  1. Ticket Purchases

Tickets may be purchased directly through the Website.

The user acknowledges and agrees that:

  • All sales are final.
  • No refunds are issued unless the event is cancelled.
  • In the event of rescheduling, the ticket will remain valid for the new date.
  • The Company is not responsible for purchases made outside official sales channels.

4.2 Payments via Bold

Payments are processed through Bold, a certified secure payment gateway.
The Company does not store such as card numbers or passwords.
By completing a purchase, the user agrees to Bold’s terms and conditions.

4.3 Merchandise Sales

The Website may offer physical products such as t-shirts, mugs, and other promotional items.

Exchange and Returns Policy

Exchanges are accepted only if:

  • The product arrived defective.
  • The product received is different from the one ordered.
  • The issue is reported within 48 hours of delivery

Returns are not accepted due to incorrect size selection or improper use.

  1. Cancellations and Rescheduling

The Company may cancel or reschedule performances due to:

  • Force majeure
  • Technical issues
  • Security concerns
  • Operational reasons

In the event of definitive cancellation, the purchaser may request a refund of the ticket value.

  1. Personal Data

Personal data processing is carried out in accordance with Law 1581 of 2012.

Users may exercise their rights of access, correction, or deletion by contacting:
info@105ciudadheroica.com

  1. Conditions of Website Use

Users agree not to:

  • Use the Website for illegal purposes.
  • Attempt to compromise systems or servers.
  • Use bots, scrapers, or automated tools.
  • Publish offensive or illegal content.

  1. External Links

The Company is not responsible for the content or practices of external websites linked from the Website.

  1. Limitation of Liability

The Company shall not be liable for:

  • Technical issues
  • Technical failures
  • Damages arising from the use of the Website
  • Acts of third parties

Users access and use the Website at their own risk.

  1. Modifications to the Show

The Company may adjust elements of the show, including:

  • Narrative
  • Cast
  • Technical components
  • Duration

Such modifications do not constitute a breach of contract.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of Colombia.
Any disputes shall be resolved before the courts of Cartagena de Indias, Bolívar. Cartagena de Indias, Bolívar.

  1. Contact

For inquiries:
info@105ciudadheroica.com
Cartagena de Indias, Colombia