PRIVACY POLICY AND COOKIE USE

Last updated: December 2, 2025

This Policy describes how LA FANTÁSTICA ENTERTAINMENT S.A.S., identified with Tax ID (NIT) 901.770.650-9 901.770.650-9with registered address at CL 31 #15-356, Barrio Plan Parejo, Turbaco, Bolívar, Colombia (hereinafter, the “Company”), collects, uses, stores, and protects the personal data of users who access the website 105ciudadheroica.com (hereinafter, the “Website”).

The processing of personal data is carried out in accordance with Law 1581 of 2012, and Decree 1377 of 2013 and other applicable regulations in Colombia.

By using the Website, the user accepts this Privacy Policy and the use of cookies described below.

  1. Personal Data We Collect

The Company may collect the following data:

Data provided directly by the user:

  • First and last name
  • Email address
  • Contact phone number
  • City or country
  • Information required for reservations or purchases
  • Messages sent through contact forms

Transaction-related data:

  • Purchase history
  • Payment method used (does not include full financial details)
  • Delivery information for merchandise

Automatically collected data (cookies)

  • IP address
  • Device type and browser
  • Pages visited within the Website
  • Session duration
  • Browsing preferences

The Company NO collect sensitive personal data through the Website.

  1. Purposes of Data Processing

The personal data collected will be used to:

  • Process ticket and merchandise purchases
  • Manage reservations, requests, and user communications
  • Send information about performances, promotions, or relevant content
  • Improve user experience and optimize the Website
  • Comply with legal and accounting obligations
  • Conduct internal statistical analysis

The user may request deletion of their data at any time, except where legal obligations require its retention.

  1. Sharing Information with Third Parties

The Company may share information only with:

Authorized service providers

  • Payment gateway Bold
  • Reservation systems
  • Email and marketing automation platforms
  • Courier and delivery companies for merchandise shipments

These third parties may use the data solely to perform specific functions required by the Company.

Authorized partners

Hotels, agencies, tourism platforms, or companies that submit reservations using promotional codes.
These partners do not receive financial data—only the information strictly necessary to manage reservations, when applicable.

Personal data is not sold or commercialized to third parties.

  1. Rights of the Data Subject

In accordance with Law 1581 of 2012, users have the right to:

  • Know what personal data the Company holds about them
  • Request updates, corrections, or deletion of their data
  • Revoke authorization for data processing
  • File complaints with the Superintendence of Industry and Commerce (SIC)

To exercise these rights, users may contact:

info@105ciudadheroica.com

  1. Information Security

The Company adopts administrative, technical, and physical security measures to protect personal data against:

  • Unauthorized access
  • Alteration or loss
  • Improper use
  • Unauthorized disclosure

Payments are processed through Bold, which uses tokenization and encryption technologies. The Company does not store users’ financial data.

  1. Data Retention

The Company will retain personal data only for the time necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal and accounting obligations
  • Manage claims or post-sale support

After this period, the data will be deleted or anonymized.

  1. Use of Cookies

The Website uses cookies to:

  • Improve user experience
  • Remember browsing preferences
  • Analyze site traffic and behavior
  • Facilitate purchasing processes

Types of cookies we use

  • Essential cookies: enable basic Website functionality
  • Analytical cookies: help understand how users navigate the site (e.g., Google Analytics)
  • Performance cookies: optimize speed and usability
  • Marketing cookies (if applicable): personalize promotional content.

Users may disable cookies through their browser settings; however, some Website functionalities may be affected.

  1. Links to External Websites

The Website may contain links to third-party sites.
The Company is not responsible for the content, privacy practices, or security of such websites.

  1. Policy Updates

The Company may modify this Policy at any time.
Updates will be published in this section and will indicate the date of the latest revision.

Continued use of the Website implies acceptance of such changes.

  1. Contact

To exercise your data protection rights or for questions regarding this Policy, please contact:

info@105ciudadheroica.com
Cartagena de Indias, Colombia